Broken items? Dont worry; we will send you a replacement
Our customer services team ensure our customers stay happy, and our warehouse operators work seven days a week to make sure you receive your items in perfect condition. Sometimes things get broken (e.g. glasses) or damaged during transit and we have a simple policy that our customers appreciate.
Send a picture of any damaged items to firstname.lastname@example.org, and we will send you a replacement. It’s as simple as that!