We are moving to our new Australia HQ in Melbourne in 2019, until then all orders will be dispatched from the UK free of charge. You will receive your order within 7-12 working days, and we provide free shipping on all orders.
Our customer services team ensure our customers stay happy, and our warehouse operators work seven days a week to make sure you receive your items in perfect condition. Sometimes things get broken (e.g. glasses) or damaged during transit and we have a simple policy that our customers appreciate.
Send a picture of any damaged items to firstname.lastname@example.org, and we will send you a replacement. It’s as simple as that!
Speak to a member of our customer services team if you have a question about a product or your order. Alternatively, fill out the contact form on our Contact Rinkit page and a member of our team will be in touch. We aim to respond to your inquiry within 24 hours.