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Once we receive your order, we get to work on it right away so that the item is with you as soon as possible. We understand that you may want to ask us to try, and you may contact Customer Service to make a request for a change or cancellation. Please be aware that there is a slight delay with our dispatch emails so the item may have already been sent even if you have not received the email confirming this. You are welcome to return the item following our standard returns policy.
To protect our customers from potential fraudulent orders you’re unable to change the address on your order once it has been placed, so please ensure all of your address details are correct when placing your order.
Once your order is dispatched you’ll receive confirmation via email, which will tell you which courier your order has been shipped with and the tracking number for your order. You can then visit the courier's website the next working day for up to date tracking of your order right up to delivery.
If you’ve received a faulty or damaged item, please contact our Customer Services team via email at sales.australia@rinkit.com. When emailing, please ensure you include the following in your email:
- Your Order Number
- Item code/Product name
- Details of fault
- If you would prefer a refund or replacement
If you’ve received an incorrect item, please contact our Customer Services team via email at sales.australia@rinkit.com. When emailing, please ensure you include the following in your email:
- Your Order Number
- Item code/Product name
- Details of fault
- If you would prefer a refund or replacement
We’re really sorry if some of your order is missing. Please contact our Customer Services team via email at sales.australia@rinkit.com. When emailing, please ensure you include the following in your email:
- Your order number
- Item code/Product Name of the missing item on the invoice
- If you would prefer a refund or replacement
If you are looking to return an item(s), simply contact us at sales.australia@rinkit.com within 30 days and we will be in touch to organise the return.
We understand that refunds are a priority for our customers having returned an item. Once we have received and inspected the item(s), please allow 14 days for email confirmation advising that your item has been refunded.
For large quantities of items sold at wholesale, please enquire at trade.australia@rinkit.com.
We aim to sell our products as reasonably as we possibly can to our customers. We do pay listing fees on these marketplaces and the price we charge reflects this. On our website, we don’t pay listing fees in the same way so this is reflected in the prices.
